Questions? Find all the answers here!
How do I place an order?
Our process of purchase It is very intuitive and designed to offer an easy and smooth navigation experience.
In fact, all you need to do is browse through our catalogue of products, browsing through the categories, with the possibility of stratifying the search through filters (Ex..: price, material, power supply, etc...).
Once you have found the article you are interested in, just click the "Add to cart" and then decide whether to continue shopping or proceed to checkout.
If you want to remove an item because you changed idea...No problem!
Enter your cart, by clicking on the relevant icon (top right if you are browsing from Desktop, bottom right from Mobile), click on the trash can icon to the right of each item and the game it's done.
You can now continue your shopping online and select other items!
I've chosen the items to buy, now what?
Now comes the checkout process, the final step in completing your purchase and placing your order.
Click on the cart icon and once inside, choose whether to take a final look at the selected items or proceed to entering the shipping information.
Remember to read the Terms and Conditions of Sale and check the relevant box to accept them before clicking the "Checkout" button.
In this step you will be asked for the information needed to receive your package:
- Name and surname
- Shipping address
- Email or Phone
Now choose your preferred payment method, you have many options:
Credit/debit card
PayPal account
Cash on delivery
Can I do express checkout?
Of course yes!
If you get tired of entering your details manually, you can skip it and proceed with PayPal or Google and Apple Pay wallets.
Once you've logged into one of these services, review your shipping information and then submit your order by clicking the relevant button.
Can I order via WhatsApp?
Yes, you can confirm your order via WhatsApp.
Click on the WhatsApp icon at the bottom left. The app will open, where you can tell us which items you'd like to purchase.
You can forward us the link to the article(s) or the codes.
You will still need to provide the information required for delivery: name, surname, shipping address, and email.
Once we have collected this information, we will proceed to create the Sales Document.
You can choose your payment methods as per checkout: credit/debit card, PayPal, or cash on delivery.
How is my package shipped?
Your order package is completely anonymous: there is no logo, name, or reference to the store.
The courier has no knowledge of the contents of your order.
The outside of the box is neutral and the sender is: VT SRL
Furthermore, inside the box your products are enclosed in a sealed bag from which the contents inside cannot be seen.
Which courier is responsible for the shipment?
We entrust our domestic shipments to GLS, UPS, or InPost. The choice is yours!
Can I track my package?
Of course, you can track your shipment using the tracking code we'll send you via email once the courier has provided it.
How long does it take to receive my order?
As you can see in each product sheet, the delivery date is indicated.
This estimate is reliable but not guaranteed, any delays caused by the courier are unpredictable.
If you place your order before 2:00 PM, your package will be shipped the same day and will take 1 or 2 business days throughout Italy. For islands and areas not covered by an efficient service network, it may take an extra day.
All orders received after 2:00 PM will be shipped the following morning.
I changed my mind or didn't like the gift. Can I return it?
Yes, it is possible to make a partial or total return of the order placed on goestasy.com
You have 14 days to return your item.
The 14 days available to you are calculated from the day the order was placed and the delivery (not shipment) of the return must take place within this period.
Shipping costs are your responsibility; cash on delivery packages are not accepted.
One or more items arrived damaged or not working
If one of the items you purchased is defective or damaged, please send us an email describing the defect and attaching photos and videos to better explain the problem in detail.
Once we receive the item, we will resend it or refund the amount of the purchased product and the return shipping costs.
I'm not familiar with shipping, can you help me?
If you're unsure how to get your package to our Returns Center, we can help you with the process.
- Get yourself a box
- Enter the products to be returned inside it
- Insert a sheet containing the order ID
- Seal the box
- Attach the shipping label we'll provide you by email to the outside of your package. It's recommended that you print the label clearly and legibly.
- All you have to do is wait for the courier to come and collect your package. You will be notified by email of the collection date along with the shipping label.
Shipping costs are €5.90 and must be paid in advance. You will receive an invoice for the shipping purchase via email.
There will be no charge on our part.
Partial Return
Free Shipping and Partial Returns
Free shipping is automatically applied to orders with a total value of €30 or more, net of any discounts or promotions.
In case a partial return and the remaining amount of the order goes down below the €30 threshold, we reserve the right to retain the shipping costs originally incurred, even if initially offered free of charge.
These expenses will be deducted from the refund amount relating to the returned product. Shipping costs are the same as those applicable for orders under €30, as indicated in the "Shipping" section.
What payment methods can I use?
You can pay for your order in:
- Cash on delivery
You'll pay the total amount of your order upon delivery by the courier. This payment method incurs a €3.49 (THREE/49 EURO) collection fee.
- Credit/debit card (Visa, Mastercard, Amex, Maestro, UnionPay, Bancontact)
- PayPal
- Wallet (Apple, Google & Shop Pay)
- Klarna
- iDeal
Are my payments safe?
Yes! And here's why:
- Data encryptionAll sensitive payment information is encrypted during transmission. This means that any attempt to intercept the data during transmission will result in the information being unreadable and unusable by unauthorized third parties.
- Compliance with safety standardsWe are fully compliant with industry security standards, including the stringent requirements of the Payment Card Industry Data Security Standard (PCI DSS). These standards establish essential guidelines for the secure handling of customer payment information.
- Data tokenizationWe adopt the practice of tokenization to replace sensitive data with unique, randomly generated tokens. These tokens allow for transaction identification without exposing sensitive customer information.
- Transaction monitoringWe use advanced transaction monitoring systems to detect suspicious activity or unauthorized transactions in real time. This allows us to intervene promptly to prevent fraud and unauthorized access.
- Firewall and system securityOur computer systems are protected by firewalls and other security measures to prevent unauthorized access by hackers or malware.
- Employee access and control proceduresOnly authorized personnel have access to sensitive customer data, and access is limited to what is necessary to perform their duties. We implement rigorous procedures to ensure that employees handle sensitive data securely.
- Staff trainingOur staff involved in handling payment data receive regular training on information security and best practices for protecting sensitive data.
In short, our commitment to payment data security is an ongoing, multi-step process. Through encryption, standards compliance, tokenization, transaction monitoring, system security, access control, and staff training, we ensure that our customers' sensitive data is protected with the utmost rigor and commitment. Your security is our priority.
I'm browsing the site and have a question...can I ask live?
Absolutely yes...and we'd be happy to do so!
You can contact us every day from 9:30 to 20:30 via WhatsApp, email or by calling 328 170 5155