Refund policy

I changed my mind or didn't like the gift. Can I return the item?

Yes, it is possible to make a partial or total return of the order placed on goestasy.com

We are among the few to offer a very easy return policy, in fact you have 30 days to make the return.

The 30 days at your disposal are to be calculated from the day the order was placed and the delivery (not shipping) of the return must take place within this period.

Shipping costs are your responsibility, parcels sent cash on delivery are not accepted.

 

One or more items arrived damaged or not working

If one of the items you purchased is defective or damaged, send us an email describing the defect found and attaching photos and videos to better explain the problem in detail.

Once we have received the item, we will resend the item or refund the amount of the purchased product and the shipping costs for returning it.

I'm not familiar with shipping, can you help me?
If you don't know how to have your package delivered to our Returns Center, we can help you with the process.

Get yourself a box
Enter the products to be returned inside
Insert a piece of paper containing your order ID
Seal the box
Place the shipping label that we will provide you via email on the outside of your package. It is recommended to print the label clearly and legibly.
All you have to do is wait for the courier who will come to collect the package, the collection day will be communicated to you by email together with the shipping label.
The shipping cost is €5.90 and must be paid in advance. The shipping purchase invoice will be sent to you via email.

No costs will be charged on our part.